Facilities & Services

24*7 Accidental emergency and Trauma Services form the core of the Trauma Centre provide immediate life-saving interventions. Patients arriving with road traffic injuries, falls, burns, assaults, and other medical emergencies are assessed immediately through a structured triage system that helps prioritize treatment according to the severity of illness or injury.

The Trauma Centre manages approximately 3,000 emergency patients every month and serves as a major referral centre for Eastern Uttar Pradesh and neighbouring states. A dedicated Trauma Bay based on the Israeli Trauma Care Model enables rapid resuscitation and stabilization of critically injured patients. The facility is further supported by a Disaster Management Ward for mass casualty situations and a dedicated Pediatric Trauma Unit for the management of injured children.

Experts in neurosurgery, orthopaedics, trauma surgery, plastic surgery, and oral and maxillofacial surgery are available around-the-clock to guarantee prompt intervention when needed, together with medical officers and nursing staff. The use of Trauma Centre BHU (TCBHU) Scoring and TRISS systems also supports scientific assessment and outcome prediction in severely injured patients.

Round-the-clock ambulance services are available with fully equipped with essential life support systems for rapid transportation of critically ill and trauma patients, ensuring timely access to emergency care.

The Outpatient Department serves as an important link between emergency care, surgical treatment, follow-up services, and rehabilitation. Patients who require specialist consultation after discharge, long-term treatment planning, or post-operative review are managed through dedicated outpatient clinics.

Specialized OPDs in Orthopaedics, Plastic Surgery and follow up OPD of Trauma Surgery provide expert evaluation and treatment planning. Approximately 16,100 patients utilize these services every month. Digital registration and consultation through the Hospital Information Management System (HIMS) help streamline patient flow and reduce waiting times while ensuring continuity of care. Consultants in the OPD also generate electronic prescription slips through the EMR (Electronic Medical Record) system in OPD, ensuring accurate, paperless, and efficient documentation of patient treatment.

The Central Control & Command Centre serves as a central assistance and coordination facility for patients, attendants, and hospital departments. It functions round the clock and acts as a single point of contact for information, guidance, and support related to hospital services.

Patients and attendants can approach the centre for assistance regarding admissions, bed availability, patient location, departmental coordination, and other hospital-related queries. Trained personnel provide timely information and guide visitors to the appropriate departments, helping them navigate the hospital more easily.

The centre also supports coordination between various clinical and administrative units, enabling smoother patient flow and efficient management of hospital services. By providing real-time information and assistance, it helps in improving communication, reduce confusion, and enhance the overall patient experience.

The Hospital Administrative Support Centre serves as a dedicated support and grievance redressal facility for patients and their attendants. It acts as a central point where individuals can seek assistance regarding hospital services, admissions, payments, administrative procedures, and other concerns of patient and attendants.

The centre remains operational 24×7 and is staffed by a Hospital Administrator (HA) who is available on duty round the clock. Patients and attendants can approach the HA for guidance, support, and resolution of issues related to their hospital experience. Whether it involves administrative difficulties, payment-related concerns, coordination between departments, or other service-related matters, the Hospital Administrator works closely with the concerned teams to facilitate timely resolution.

During evening and night hours, the Hospital Administrative Support Centre functions as an extension of the Office of the Professor In-Charge, ensuring that administrative oversight and patient support remain available beyond routine working hours. This enables prompt attention to important issues even outside regular office timings.

The centre also monitors and addresses grievances received through various channels, including the online grievance portal. Complaints and feedback submitted by patients or attendants are reviewed and addressed in a time-bound manner, with efforts made to resolve concerns within 48 hours whenever possible. Through continuous support, coordination, and grievance management, the facility helps strengthen communication between patients and the hospital administration while improving the overall patient experience.

The Critical Care Unit is dedicated to the management of patients with severe trauma, major surgical conditions, respiratory failure, and other life-threatening conditions requiring continuous monitoring and advanced medical support. The facility includes a 15-bedded Intensive Care Unit (ICU) and a 15-bedded High Dependency Unit (HDU), equipped with centralized monitoring systems, modern ventilators, and advanced life-support equipment. Critically ill patients receive 24×7 care from a multidisciplinary team comprising Resident doctors, Nursing staff, Physiotherapists, and Dietitians.

To promote patient safety and evidence-based treatment, the unit follows an Electronic Medical Record (EMR)-based Antimicrobial Resistance (AMR) monitoring system. Antibiotic prescriptions are regularly reviewed in accordance with microbiology reports and institutional antibiotic policies to ensure the rational use of antibiotics. This helps optimize treatment, minimize unnecessary antibiotic exposure, and support efforts to reduce Antimicrobial Resistance (AMR).

The unit is further supported by advanced facilities such as ECMO, portable bedside X-ray services, bedside sample collection by trained phlebotomists, and a dedicated Arterial Blood Gas (ABG) analyzer for rapid assessment of critically ill patients whenever required. Air purification systems, strict infection control measures, and biomedical waste management practices help maintain a safe and controlled environment for patient care.

The Trauma Centre houses 17 modular operation theatres equipped with HEPA filtration systems to support safe and efficient surgical care. Emergency Operation Theatres function 24×7 for urgent and life-saving procedures, while Elective Operation Theatres are conducted according to pre-planned surgical schedules across specialties including Neurosurgery, Orthopaedics, Trauma Surgery, Plastic Surgery, and Oral & Maxillofacial Surgery (OMFS).

Patients receive comprehensive perioperative care, including pre-operative assessment, intra-operative monitoring, and post-operative management. Dedicated surgical, anaesthesia, nursing and other paramedical teams work together to ensure quality patient care throughout the surgical process.

The Centre has recently introduced a Robotic-Assisted Knee Replacement Surgery System, an advanced technology designed to assist surgeons in performing knee replacement procedures with greater precision and accuracy. This addition further strengthens the Centre’s orthopaedic services and commitment to adopting modern surgical innovations.

The Clinical Microbiology Laboratory operates 24×7 and plays a vital role in the diagnosis of infections, identification of disease-causing organisms, and guidance of appropriate antimicrobial therapy for patients. It supports emergency, inpatient, critical care, and surgical services through timely and accurate microbiological investigations. Equipped with advanced technologies such as the BioFire FilmArray System, MALDI-TOF MS, VITEK® 2 Compact, BacT/ALERT, and VIDAS Platform, the laboratory enables rapid pathogen detection and antimicrobial susceptibility testing, supporting evidence-based treatment decisions and infection control practices.

A wide range of microbiology and culture-based investigations are available at highly affordable and patient-friendly rates, including:

1. Gram Staining – ₹30
2. Aerobic Culture & Sensitivity – ₹200
3. Automated Blood Culture & Sensitivity – ₹400
4. Automated Aerobic Culture & Sensitivity – ₹1200
5. Fungal Culture – ₹200
6. C. difficile Tox A/B & GDH – ₹2173
7. BioFire FilmArray – ₹5750

The Trauma Centre, IMS, BHU is one of the few centres in Eastern Uttar Pradesh offering such a highly advanced and well-equipped Microbiology Laboratory. With state-of-the-art diagnostic infrastructure and sophisticated technologies, it serves as a major referral hub for accurate and rapid infection diagnosis in the region. By providing advanced diagnostic services at significantly lower costs compared to private facilities, the laboratory ensures accessible, high-quality infection diagnosis and antimicrobial monitoring for a large patient population across Eastern Uttar Pradesh and neighbouring regions.

The Clinical Laboratory provides comprehensive diagnostic services that support emergency care, inpatient management, surgical services, and critical care. Equipped with advanced analyser’s such as the ADVIA and Atellica systems, the laboratory delivers accurate and timely test results to assist clinicians in diagnosis and treatment planning. The laboratory is NABL-accredited and offers a wide range of investigations at affordable and patient-friendly costs, ensuring access to quality diagnostic services for patients from diverse socioeconomic backgrounds. Emergency investigations are prioritized, with many critical reports available within a turnaround time of two to four hours.

The Blood Bank functions 24×7 and plays a vital role in supporting trauma care, emergency services, surgeries, and critically ill patients. The facility is equipped with component separation services, enabling the availability of packed red blood cells, fresh frozen plasma, platelets and other blood components according to individual patient requirements. In emergency situations involving severe trauma and major blood loss, blood bags and blood components can be made available on an urgent basis to support timely resuscitation and life-saving treatment. Strict donor screening, blood testing, and quality control practices are followed to ensure the safety, reliability, and availability of blood products whenever required.

Hyperbaric Oxygen Therapy (HBOT) is a specialized treatment in which patients receive high-concentration oxygen in a controlled pressurized environment. This therapy helps improve oxygen delivery to tissues, supports wound healing, promotes tissue regeneration, and assists in the management of selected infection and trauma related complications.

The Trauma Centre is the only hospital in Eastern Uttar Pradesh currently providing HBOT services, making this advanced treatment accessible to patients who would otherwise need to travel long distances for such care. More than 200 patients benefit from HBOT services every month.

Despite being a highly specialized therapy, HBOT is offered at an affordable and patient-friendly cost, reflecting the Centre’s commitment to making advanced healthcare technologies accessible to a larger population.

Digital technology has become an integral part of modern healthcare, enhancing efficiency, transparency, and patient convenience. The Trauma Centre has implemented a comprehensive Hospital Information Management System (HIMS) to streamline clinical, administrative, and support services across departments. The system supports OPD registration, emergency registration, inpatient admissions, laboratory services, radiology reporting, bed management, and electronic referral management. By reducing paperwork and improving access to patient information, HIMS enables healthcare professionals to coordinate care more effectively and make informed clinical decisions. The digital ecosystem is further strengthened through integration with multiple platforms, including the Ayushman Bharat (PM-JAY) portal, TC-BHU scoring portal, AMR (Antimicrobial Resistance) surveillance portal, and online microbiology and laboratory reporting system, ensuring seamless coordination between clinical services, diagnostics, and government health schemes. In addition, library management systems support academic resources and research activities, while network and IT management systems ensure secure, efficient, and uninterrupted digital operations across the hospital.

Patients can also benefit from integrated digital payment solutions, allowing them to scan QR codes and make online payments for hospital charges without standing in long queues. This cashless and queue-free system significantly improves convenience and reduces waiting time. Self-registration kiosks installed near OPD and emergency registration counters further enable patients to register independently, improving patient flow and reducing waiting time at counters.

The Medical Records Department (MRD) has also been digitized, enabling patients and attendants to complete and submit various hospital forms online, thereby reducing paperwork and simplifying administrative processes. Furthermore, the HIMS-based referral system facilitates the electronic transfer of referrals and consultation requests between departments, ensuring faster communication, seamless coordination of care, and improved continuity of treatment.

Patients receive timely access to laboratory and radiology reports through WhatsApp and email, allowing them to view and retain their medical records conveniently. Real-time bed management improves resource utilization, while online grievance redressal systems enhance communication and responsiveness. The integration of these digital technologies has significantly strengthened patient care delivery, improved operational efficiency, and enhanced the overall patient experience.

Ayushman Bharat – Pradhan Mantri Jan Arogya Yojana (PM-JAY) is one of India’s largest government-funded health assurance schemes, providing financial protection and access to healthcare services for eligible beneficiaries. To facilitate access to these benefits, a dedicated Ayushman Bharat Help Desk and Facilitation Counter operate within the Trauma Centre.

The facility assists patients and their attendants with eligibility verification, ABHA card creation and linking, documentation requirements and treatment-related approvals. Dedicated personnel guide beneficiaries through the necessary procedures and coordinate with relevant departments to ensure smooth processing of claims and healthcare benefits.

By simplifying administrative processes and supporting cashless treatment under eligible categories, the facility helps reduce the financial burden on patients and improves access to quality healthcare services. The integration of PM-JAY services reflects the Trauma Centre’s commitment to affordable and accessible healthcare.

Providing quality healthcare also involves reducing the financial and logistical challenges faced by patients and their families. Several welfare initiatives have been implemented at the Trauma Centre to support patients during hospitalization and ensure access to essential services without unnecessary financial burden.

Free meals are provided to admitted patients and their attendants, while essential medicines and consumables required during inpatient care are supplied without additional cost. In addition, digital X-ray films are also provided free of cost in cases where patients are unable to afford them due to financial constraints, ensuring that no patient is deprived of essential diagnostic support.

Additional support is available through the Jan Aushadhi Kendra, which provides cost-effective generic medicines at affordable rates, ensuring access to essential drugs at subsidized prices. An outsourced UMANG Pharmacy is also operational within the Trauma Centre premises, further improving the availability of medicines for patients and attendants. The hospital also provides a range of accommodation facilities, including General beds (available at highly affordable charges of approximately ₹200), Semi-Private, Private, Deluxe, and Day-Care beds, allowing patients to choose options based on their needs and financial capacity.

In cases where patients are unable to afford the cost of treatment, a PI Office Committee verification process is conducted. After due assessment, eligible patients may receive complete financial waiver, ensuring that all treatment charges are fully exempted for genuinely economically weaker patients. Regulated pricing under rate-contract policies for orthopaedic and OMFS implants further promotes cost-effective surgical care and transparency in billing.

As a constituent unit of the Institute of Medical Sciences, Banaras Hindu University, the Trauma Centre plays an important role in medical education, clinical training, and research. Along with patient care, the institution remains actively involved in developing future healthcare professionals and advancing scientific knowledge in trauma and emergency medicine.

The Centre provides academic infrastructure including dedicated Residents Reading Rooms, seminar halls, and auditoriums that support learning, teaching, and professional development activities. Regular educational programs, conferences, workshops, and clinical discussions create opportunities for continuous knowledge enhancement among students, residents, nurses, and faculty members.

Specialized training programs such as Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), NABH quality training, and Israel Trauma Care courses conducted at the Trauma centre strengthen emergency preparedness and clinical competency. The centre also regularly conducts MOCK drills (mass casualty and disaster preparedness exercises) to ensure readiness for emergency and disaster situations and to improve coordinated response among healthcare teams. Research activities conducted within the institution contribute to evidence-based practice, innovation, and improvements in patient care, reinforcing the Trauma Centre’s role as a leading academic and healthcare institution.

Behind every successful healthcare institution is a strong network of support services that ensure uninterrupted patient care and efficient hospital operations. These services play a vital role in maintaining hygiene, infection control, logistics, safety, and essential utilities across the Trauma Centre.

The Central Store, spread across approximately 30,000 square feet, supports inventory management and ensures the availability of medicines, consumables, and essential medical supplies. The Central Sterile Supply Department (CSSD) and Plasma Sterilization Systems help maintain high standards of sterilization and infection prevention by ensuring that medical equipment and instruments are processed according to established protocols.

Additional services such as advanced laundry facilities, a dedicated Oxygen Generation Plant, and modern surveillance systems support the day-to-day functioning of the hospital. Together, these facilities help create a safe, efficient, and well-coordinated healthcare environment for both patients and healthcare professionals.

The physical infrastructure of the Trauma Centre is designed to ensure efficient navigation, patient comfort, safety, and a healing-oriented environment. The hospital is a five-storey facility, systematically planned for smooth patient flow and easy departmental access. Clear signages and floor-based directional arrows are installed throughout the premises to guide patients from Emergency and OPD entry points to key departments such as Laboratory, Radiology (X-ray), Emergency, and various clinical zones. These navigation systems reduce confusion and help patients reach services quickly.

The campus features landscaped green areas, horticulture development, and open spaces that create a calm and stress-free environment. A dedicated temple within the premises provides spiritual and emotional support to patients and attendants. Dedicated waiting areas are available outside Operation Theatre (OT) and Intensive Care Unit (ICU) complexes for attendants. The OT complex is fully sterilized with restricted access, ensuring strict infection control. The hospital offers multiple accommodation options, including General, Semi-Private, Private, Day-Care beds, and Deluxe rooms, based on patient needs and affordability.

Support infrastructure includes patient and staff canteens, modern lift services, and emergency fire exits, ensuring safety, accessibility, and convenience across all floors. Overall, the infrastructure focuses on patient-friendly navigation, safety, infection control, comfort, and a healing-centered environment, making the Trauma Centre a well-organized healthcare facility.

A significant number of patients visiting the Trauma Centre come from distant districts of Uttar Pradesh as well as neighbouring states. Recognizing the important role played by attendants and family members during treatment and recovery, several facilities have been developed to support their needs within the campus.

Comfortable retiring rooms are available for attendants accompanying admitted patients, while dedicated waiting areas near ICUs and Operation Theatres provide convenient spaces during treatment and recovery periods. Hygienic canteen facilities within the campus ensure easy access to food and refreshments for patients, attendants, and visitors.

Dharamshala, located within the Trauma Centre campus, provides affordable accommodation for attendants and family members travelling from distant locations. The availability of accommodation within the campus helps reduce logistical and financial challenges faced by families during prolonged hospitalization and allows them to remain close to their loved ones throughout the treatment process.

The Trauma Centre is committed to ensuring the physical and mental well-being of its doctors, nurses, technicians, and support staff. Dedicated canteen facilities for staff and doctors are available, with refreshments including tea provided during night duties to support long working hours and reduce fatigue. For physical relaxation, leg massage machines are installed in key areas such as Emergency and OT zones to help relieve stress and workload-related strain.

The Centre also promotes mental well-being through mindfulness programs, recreational activities, sports facilities, and wellness initiatives, including training programs inspired by Israeli trauma care approaches. Regular celebrations such as Nurses Day, Doctors Day, and other institutional events help recognize staff contributions and boost morale. Additional support includes nursing hostel and crèche facilities, along with sensor-based parking systems for convenience and smooth campus movement.

Overall, these initiatives create a supportive work environment that enhances staff well-being and improves patient care quality.

Patient feedback and grievance resolution are important components of quality healthcare delivery. The Trauma Centre has established a structured hierarchal grievance redressal mechanism to ensure that concerns raised by patients and attendants are addressed promptly, transparently, and effectively.

Multiple channels are available for submitting complaints, feedback, and suggestions. QR-code-based grievance registration systems installed at patient beds enable attendants and patients to submit concerns directly through digital platforms. These complaints are monitored through a structured escalation mechanism that facilitates timely review and action.

The Hospital Administrative Support Centre works closely with concerned departments to address grievances and coordinate solutions. Through continuous monitoring, accountability, and patient engagement, the grievance redressal system helps improve service quality and strengthen trust between patients and the institution.

Extracorporeal Membrane Oxygenation (ECMO) is an advanced life-support technology used for patients with severe heart or lung failure when conventional treatment methods are no longer sufficient. The system temporarily performs the function of the heart and lungs, allowing these organs time to recover while maintaining oxygen delivery to the body.

At the Trauma Centre, ECMO services are integrated with critical care facilities and are managed by multidisciplinary teams with expertise in advanced life-support therapies. Patients receiving ECMO require continuous monitoring and specialized care, which is provided through dedicated ICU support systems. The availability of ECMO represents an important advancement in critical care services and provides life-saving support for selected patients with severe respiratory or cardiac conditions. By offering this highly specialized therapy, the Trauma Centre strengthens its capacity to manage complex and critically ill patients.

Healthcare is constantly evolving, and maintaining high standards of patient care requires continuous investment in technology, infrastructure, and service improvement. The Trauma Centre remains committed to strengthening its facilities and adopting innovations that improve healthcare delivery and patient outcomes. Regular modernization of medical equipment and infrastructure ensures that patients have access to contemporary diagnostic and treatment technologies. Dedicated biomedical engineering support helps maintain equipment performance, reliability, and safety across the hospital.

The ongoing expansion of digital healthcare systems through HIMS, implementation of new technologies, and adoption of quality improvement initiatives reflects the institution’s commitment to excellence. Continuous efforts in patient safety, operational efficiency, clinical quality, and innovation enable the Trauma Centre to meet the growing healthcare needs of the region while maintaining high standards of care.